Shipping policy

Shipping

We offer shipping to all US States. Orders ship within 3-5 business days and are shipped via Ground.

 Rest Of The World: 

We do not offer international shipping at this time.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jaydeegun@gmail.com. If your return is accepted, we’ll send you a return shipping label, (if applicable) as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jaydeegun@gmail.com.

Damages and issues

Please be sure to inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Only regular priced items may be refunded. Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges

We will only replace items if they are defective or damaged. If you need to exchange for a similar item, send us an email at info@brewbest.coffee

Unfortunately, we cannot accept returns on consumable items

Gifts

Items marked as gifts when purchased and shipped directly to you, will be refunded in the form of a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves and then forward to you later, we will send a refund to the gift giver and notify them of your return

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.

 

Contact Us

If you have any questions on how to return your item to us, contact us at info@brewbest.coffee